At IceScape Recovery, we want to ensure that our customers are completely satisfied with their purchases. We understand that occasionally you may need to return or seek a refund for a product. Therefore, we have implemented a 30-day returns and refund policy to make the process as seamless as possible. Please review the following guidelines:

  1. Eligibility:
    • To be eligible for a return and refund, the item must be unused, in its original condition, and in the original packaging.
    • The 30-day return and refund period starts from the date of purchase.
  2. Returns Process:
    • To initiate a return and refund, please contact our customer service team within the 30-day period.
    • You can reach our customer service team through email or phone, as provided on our website.
    • Please provide your order details and a brief explanation of the reason for the return.
  3. Return Shipping:
    • The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
    • We recommend using a trackable shipping service to ensure the safe and timely delivery of your return.
  4. Refund Process:
    • Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
    • If the return is approved, a refund will be processed back to the original payment method within a reasonable timeframe.
    • The refund amount will include the purchase price of the item, excluding any shipping or handling charges.
  5. Exchange:
    • If you prefer an exchange for a different product, please indicate this when contacting our customer service team.
    • We will work with you to arrange the shipment of the replacement item, subject to availability.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer service team immediately.
    • We may request supporting evidence, such as photographs, to assess the issue and provide a suitable solution.
    • In such cases, we will arrange for a return shipping label or cover the return shipping costs.
  7. Non-Returnable Items:
    • Certain items are non-returnable for hygiene and safety reasons, such as personal care products and consumables.
    • Please refer to our website or contact our customer service team for a list of non-returnable items.
  8. Exceptions:
    • In some cases, we may offer extended return periods for specific products or promotional offers. Please refer to the product description or promotion details for any applicable exceptions.

 

We value your satisfaction and aim to resolve any issues promptly. If you have any questions or need further assistance, please do not hesitate to contact our customer service team. Thank you for choosing IceScape Recovery. If you have any problems, email us at support@icescaperecovery.com